1. Overview

AuthVaultix provides digital software licensing and authentication services. Because our product is entirely digital and delivery is immediate, our refund policy strictly adheres to specific timelines based on the payment method you utilized.

2. Refund Eligibility (Fiat Purchases)

For purchases made using supported payment methods such as Paddle, Razorpay, or Credit/Debit Cards, we offer a 30-day refund window from the date of the original purchase. If you are not satisfied with the performance of our platform, or if the service does not function as advertised, you may request a refund within this 30-day period.

Refunds requested after the 30-day window will be systematically declined. Purchases provide prepaid access for the selected fixed term, and access remains available until the applicable expiry date unless otherwise suspended or terminated under our Terms.

3. Cryptocurrency Purchases

Due to the irreversible nature and volatility of blockchain transactions, cryptocurrency purchases are subject to a stricter 7-day refund window. Any refund requested for a crypto payment will be calculated based on the USD equivalent at the exact time the refund is processed, and network/gas fees are non-refundable.

4. Non-Refundable Situations

We reserve the right to deny a refund in the following scenarios, regardless of when the request is made:

• Your account was terminated, banned, or suspended for violating our Terms of Service (e.g., fraudulent activity, malicious use, or attempting to reverse engineer our platform).
• You are requesting a refund for account unbanning fees.
• You have already utilized the entirety of your subscription quota limits.
• The refund request stems from an issue with third-party software that is completely unrelated to the AuthVaultix platform itself.

5. How to Request a Refund

To initiate a refund, please ensure you are within the eligible window (30 days for fiat, 7 days for crypto) and contact our support team. Your request must include:

• Your AuthVaultix account email or username.
• Your transaction ID or receipt number.
• A brief explanation of why you are requesting the refund. We use this feedback to improve our services.

Once approved, fiat refunds typically take 3-5 business days to reflect on your statement, depending on your bank.

6. Chargebacks & Disputes

If you believe an incorrect charge occurred, please contact our support team first so we can review and resolve the issue promptly. While we respect your statutory and payment provider dispute rights, initiating an abusive or fraudulent chargeback is a violation of our Terms of Service. In the event of a payment dispute or chargeback, associated account access may be temporarily suspended pending investigation. If a dispute is determined to be fraudulent or bad-faith, AuthVaultix reserves the right to terminate the account, while retaining necessary records in accordance with applicable legal, accounting, and dispute-resolution requirements.

7. Contact Support

If you have any questions regarding your eligibility or need help processing a refund, reach out to us at:

Email: support@authvaultix.com